CONTACT JESSICA at jessica-resumes@myrecruiting.biz or (504) 952-1885

Division/Department Information Technology
Job Title Help Desk Analyst I
Location Houston, TX 77042
Reports to Network Manager
Position Details Contract to Perm

Normal office hours (8:00 am to 5:00 pm, 40 hours per week)

We are currently seeking an entry level Help Desk Analyst/Desktop Technician who is interested in a position with a fast growing, results orientated company that utilizes leading technology. We are looking for individuals to join our team and be responsible for the support of hardware and software critical to our business. We offer a positive, family-oriented work environment where leadership, excellence, initiative and diversity thrive.
Job Responsibilities:
Provide software installation and technical support to 200+ internal & remote business users.
Installation and support of desktop software and applications, including Windows-based operating systems, MS Office productivity suite, and other third-party applications.
Perform hardware troubleshooting and problem resolution, including coordinating repairs with vendors.
Manage Help Desk ticket queue: input, update and close tickets as work is completed.
Create technical and training documentation for business users.
Maintain/update computer hardware/software inventory.
Other technical projects as required/assigned.
Job Requirements:
· 0-2+ years support experiences
· Strong Communication / Customer Service skills
· Familiar with MS Windows XP/Vista/Server 2003, MS Office '03 & '07
· Ability to work in a team or individually while still ensuring tasks are done effectively and consistently
· Desktop and laptop computer builds and parts replacements
· Ability to lift 50+lbs
Education Requirements:
High school diploma/GED required (College degree is preferred)
Current IT Certifications, such as MCDST, MCITP–EST, A+, a plus