Retention Call Center Representative

Retention Call Center Representative
www.myrecruiting.biz , the premier source for specialized financial recruitment in Texas and the Southeast U.S., is currently seeking a Retention Call Center Representative in Houston, Texas. Our client company has aggressive growth plans and are seeking only the most talented and driven accounting professional to join their team.

Job Description:
As a part of the Retention Group the Retention Rep will be responsible for fielding
incoming calls from customers inquiring about cancelling their service as well
as placing outbound calls attempting to win-back a customer who has previously
scheduled to switch to another service provider. Being the last line of defense this
representative must not be intimidated by difficult situations and/ or customers.

Qualifications:
• Must have inside sales or retention experience
• Must have excellent verbal and written communication skills
• Must poses excellent leadership and professional skills
• Must be self motivated and goal orientated
• Must have the ability to multi-task, including taking on assignments outside of
your daily routine
Specific tasks include; contacting and renewing current customer’s contract terms, receiving inbound cancellation requests from current customers, keeping the customer active and contacting customers who have recently switched to another service provider in order to attempt a winback, re-enrolling the customer .
Furthermore, this representative will be responsible for; meeting monthly goals, providing feedback to management on a weekly basis, completing customer needs analysis upon customer’s request and the ability to research and identify issues via researching system so that a customer’s concern is addressed and corrected if necessary.
If you are in search of a challenging Retention Call Center Representative like this or know someone who would be interested in this, please contact Mary-Helen Giles at (832) 242-9409, or e-mail your resume to mary-helen-resumes@myrecruiting.biz for confidential consideration.
Please visit our website http://www.myrecruiting.biz for more details on the Retention Call Center Representative
On-line: http://public.bullhornstaffing.com/JobBoard/Standard/BHContent_JobDetail.cfm?jobPostingID=362&privateLabelID=1330
McIntyre Youngblood Recruiting, LLC, www.myrecruiting.biz is an equal opportunity employer specializing in direct hire employment and temporary staffing of accounting, finance, legal, administrative and information technology (IT) professionals in Houston, Dallas and New Orleans. With 30 plus years of experience we are able to provide experienced candidates at all levels including management consulting. MYRecruiting is a certified Woman Owned Business Enterprise (WBE) and HUB qualified. McIntyre Youngblood Recruiting, LLC was named to Louisiana’s Top Business List for 2009 by www.DiversityBusiness.comas a top emerging business.
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